In this fast-paced role, you’ll use your service and communication skills to help resolve our customers’ concerns and offer products that meet their ongoing financial needs. On our team, you’ll discover opportunities for professional development and gain valuable skills that will launch your career at Wells Fargo.
A day in the life
You have the opportunity to interact with customers. This role begins with an excellent paid training program to get you up-to-speed on our banking products, services, systems, and procedures. On any given day, you can expect to:
- Use your banking product knowledge to expand customer relationships
- Handle incoming calls from our customers
- Solve complex problems with multiple software programs
- Be a part of a team that thrives on ensuring top-notch customer service
And rarely a day goes by without recognition from your manager, peers, and business partners. Your team might enjoy a pizza lunch for providing excellent customer service or you might receive balloons to celebrate a personal success. You’ll hear “thank you” and “great job” a lot, giving you a strong sense of accomplishment. You will know you’re part of a winning team and a winning company.
Explore our Customer Care Roles
In this role, some of the responsibilities include:
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- Support our customers with inquiries on financial products and services
- Identify ways to improve the customer experience within established procedures
- Perform routine customer support tasks by responding to and resolving customer inquiries and complaints